Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
United Kingdom: 5–10 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Delivery estimates are provided as guidelines and may vary depending on customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

We may also offer free shipping promotions from time to time. Any applicable free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to update after your order has been dispatched.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error in your shipping information, please contact us immediately at snir.margolis@gmail.com. We will do our best to update your order before it is shipped.

Delayed or Lost Packages

While we work with trusted shipping carriers, delays can occasionally occur due to circumstances beyond our control.

If your package appears delayed or lost, please contact us at snir.margolis@gmail.com, and we will assist you in working with the shipping carrier to resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.